Privacy Policy
Transparency is at the heart of our service. Learn how we protect and manage your data across the globe.
1. Our Commitment
At Facout, your trust is our most valuable asset. We are committed to protecting your privacy and ensuring that your personal data is handled with the highest standards of security and transparency.
2. Information We Collect
To facilitate your orders, we collect essential information including your name, email address, phone number, and delivery address. This data is used exclusively for order fulfillment, customer support, and necessary service communications.
3. Secure Payment Processing
We do not store your credit or debit card details on our servers. All payments are processed through PCI-compliant partners (Stripe, Paystack, or Flutterwave). These providers securely handle your payment information and only send us confirmation of a successful transaction.
4. Logistics and Fulfillment
To deliver your Nigerian gourmet staples, we share your name, address, and contact details with our trusted logistics partners, including international carriers and local hub operators. This sharing is limited to the information strictly necessary for successful delivery.
5. Data Security
We utilize robust cloud infrastructure (Supabase) to store and protect your data. We implement industry-standard encryption and security protocols to prevent unauthorized access, alteration, or disclosure of your personal information.
6. Communications
We use your email address to send transactional updates regarding your order status. We will only send marketing communications if you have explicitly opted in, and you can unsubscribe at any time.
7. Cookies
We use essential 'session cookies' to manage your shopping cart and user experience. These cookies do not track your behavior on other sites and are necessary for the core functionality of our platform.
8. Your Rights
You have the right to access, correct, or request the deletion of your personal data at any time. Simply contact our support team, and we will process your request in accordance with applicable data protection laws.
Your data, your control.
If you have any specific concerns about your data or wish to exercise your rights, our dedicated privacy team is ready to assist.
Email Privacy Team